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Contact Us
Here\’s how you can contact us for any questions or concerns.
support@glifte.com
Frequently Asked Questions
1. What is GLIFTE, and what makes it unique?
GLIFTE is an eco-friendly beauty brand offering high-quality, vegan, and cruelty-free products with a focus on sustainability and innovation.
2. Are your products really vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free.
3. Do you use natural ingredients in all your products?
Yes, we use natural, high-quality ingredients in every product.
4. Where are your products made?
Our products are made in reputable facilities following strict quality standards.
5. Are your products safe for all skin types?
Yes, they are formulated to be gentle and suitable for all skin types.
6. How do I place an order?
Click the add to cart button on products, proceed to the cart and then checkout, complete required billing and shipping address details, choose payment method and place order.
7. Do you offer free shipping?
Yes, we offer free shipping to anywhere in the world.
8. How long does it take for orders to arrive?
It typically takes between 1-10 business days depending on the continent. Refer to the Shipping & Returns page for detailed info.
9. Do you offer worldwide shipping?
Yes, we ship worldwide.
10. How can I track my order?
You’ll receive a tracking number via email after your order has been shipped.
11. What payment methods do you accept?
We accept major debit/credit cards including- Visa, MasterCard, American Express, Discover, JCB, Diners Club etc. Digital wallets including – paypal, google pay and apple pay will be available soon.
12. What should I do if my order hasn’t arrived on time or delayed?
In rare cases, delay may occur. If delayed, contact our support team with your order number via our email
13. Is my payment information secure?
Yes, we use advanced encryption protocols and secure servers to protect transactional data.
14. Can I change or cancel my order after it’s placed?
Contact us as soon as possible. We’ll do our best to assist.
15. Why did I not receive an order confirmation email?
Please check your spam/junk folder. If still missing, contact our support and they will respond promptly.
• To ensure you receive all our important emails—whether it’s for updates, verification, or transactions—please mark any emails from @glifte.com as ‘Not Spam‘ or ‘Not Junk‘. This will help ensure you stay informed and never miss out any essential communication from us.
16. What is your return policy?
Returns are accepted within 14 days after delivery if the item is unused and in original packaging. please refer to our Shipping & Returns page for detailed info.
17. How do I initiate a return or refund?
Contact our support with your order number to start the process. And they will provide you with the return instructions.
18. When will I receive my refund?
Refunds are processed within 3-7 business days after receiving the return.
19. What should I do if I receive a damaged or incorrect item?
Reach out to us immediately with photos, and we will resolve the issue promptly.
20. Are returns free?
Customers are responsible for the return shipping costs unless the item is damaged or incorrect due to our fault.
21. How do I choose the right product?
Check product descriptions or contact support for recommendations.
22. Do your products contain allergens?
Please check the product’s ingredient list for potential allergens.
23. How should I store my products?
Store in a cool, dry place away from direct sunlight.
24. What is the shelf life of your products?
Typically 12-24 months. Check the product descriptions for details.
25. Do I need an account to place an order?
No, you don’t need an account to place order. However, creating an account ensures easier order tracking and management.
26. How do I create an account at GLIFTE?
Simply, go to the sign-up page or proceed to checkout, enter your email, no passwords required and you’ll get a verification code. Use the code to confirm, and your account will be created instantly!
27. How do I log in to my account?
Please enter the email address associated with your GLIFTE account and a verification code will be sent to your inbox for instant login.
28. What is GLIFTE‘s passwordless registration/login system?
GLIFTE’s innovative passwordless registration/login system revolutionizes online access with simplicity and security. Just enter your email to receive a verification code, authenticate instantly, and Sign-up/log in—no passwords needed. It’s fast, reliable, and hassle-free, redefining how you stay connected.
29. What are the benefits of this passwordless login system?
Seamless Access: Register or log in instantly with just your email.
Stronger Security: One-time codes reduce the risk of password theft or compromise.
Time-Saving: Quick authentication without passwords.
User-Friendly: Simple and intuitive for everyone.
Future-Forward: Streamlines online access with modern technology.
30. How do I contact your customer support?
For any assistance, you can reach us via email at support@glifte.com
32. How soon can I expect a response from your support team?
Our support team is committed to providing fast assistance, ensuring a guaranteed response within 6 hours.
33. Why am I not receiving emails from GLIFTE?
If you’re not receiving emails from Glifte, follow these simple steps:
For Gmail Users:
• Check Spam Folder:
Go to your Spam folder by clicking on the three line menu on the left sidebar and select the “Spam” folder.
• If you find, emails from any address ending in @glifte.com in your spam folder, open the email, and click the three dots menu in the top-right corner.
• Select “Report Not Spam” to move it to your inbox and ensure all future mails from the address ending with @glifte.com go straight to your Gmail inbox!
For Yahoo Mail Users:
• Check Spam Folder:
Go to your Spam folder by clicking on the Inbox icon at the bottom-left corner and select the “Spam” folder.
• If you find, emails from any address ending in @glifte.com in your spam folder, open it and select “Not Spam” by clicking on the three dots at the bottom-right corner.
• Now, any future emails from the selected address ending with @glifte.com will land in your Yahoo Mail inbox!
For Outlook/Hotmail Users:
• Check Junk Folder:
Go to your Junk Email folder by clicking on the three line menu at the top-left corner and select the “Junk Email” folder.
• If you find, emails from any address ending in @glifte.com in your junk email folder, open it and select “Not Junk” by clicking the three dots in the top-right corner and select “Not Junk“.
• Now, any future mail from the selected address ending with @glifte.com will directly appear in your Outlook/Hotmail inbox!
For Apple Mail Users:
• Check Junk Folder:
Open the Junk folder by clicking the back arrow at the top-left corner and select the “Junk” folder.
• If you find, emails from any address ending in @glifte.com in your junk folder, open the email and select “Move to Inbox” from the bottom toolbar.
• Now, you will receive any future mail from the selected address ending with @glifte.com straight to your Apple Mail inbox!
General Tips:
• Verify Your Email Address: Ensure the email you entered is correct whether during sign up/login or during checkout. Even a small typo can prevent email delivery.
• Mark Not Spam: To ensure you receive all our important emails—whether it’s for updates, verification, or transactions—please mark any emails from @glifte.com as ‘Not Spam‘ or ‘Not Junk‘. This will help ensure you stay informed and never miss out any essential communication from us.
• Check Storage Limits: Ensure your inbox isn’t full, as this can block incoming emails.
• Email Delivery Delays: Emails may sometimes be delayed. Wait a few minutes and check again.
• Still Not Receiving Emails?
If the issue persists, contact our support team at support@glifte.com or WhatsApp at 880-1823980989 and we’ll assist you further!