Get in Touch
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Contact Us
+880-1823980989
support@glifte.com
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
1. What is GLIFTE, and what makes it unique?
GLIFTE is an eco-friendly beauty brand offering vegan, cruelty-free, and natural products with free and fast worldwide shipping.
2. Are your products really vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free, with no animal ingredients or testing.
3. Do you use natural ingredients in all your products?
Absolutely! We ensure every product is made from safe, natural ingredients without harmful chemicals.
4. Where are your products made?
Our products are responsibly crafted by trusted manufacturers who meet our quality and ethical standards.
5. Are your products safe for all skin types?
Yes, our gentle, natural formulations suit most skin types. Patch testing is recommended for sensitive skin.
How do i place an order?
Browse products, add items to your cart, and proceed to checkout. Choose your payment method and confirm your order.
Do you offer free shipping?
Yes, we offer free shipping on all orders, worldwide.
How long does it take for orders to arrive?
Shipping typically takes 5-10 business days, depending on your location.
Which countries do you ship to?
We ship globally, with delivery to most countries worldwide.
How can I track my order?
You will receive a tracking link via email once your order is shipped.
What should I do if my order hasn’t arrived on time?
In rare cases, delays may occur. If delayed, contact us, and we’ll help track your package and resolve the issue.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and more.
Is my payment information secure?
Yes, we use SSL encryption to ensure all payment details are fully secure.
Can I change or cancel my order after it’s placed?
Once an order is placed, changes or cancellations can only be made within 24 hours.
Why did I not receive a confirmation email?
Please check your spam folder. If it’s still missing, contact our support for assistance.
What is your return policy?
We accept returns within 30 days of delivery for damaged or incorrect items. Items must be unused, in their original condition, and packaging. For more info refer to Shipping and returns
How do I initiate a return or refund?
Contact our support team with your order details, and we’ll guide you through the return process for a smooth resolution.
When will I receive my refund?
Refunds are processed within 5-7 business days after receiving the returned product. Time may vary depending on your bank or payment method.
What should I do if I receive a damaged or incorrect item?
Reach out to our support team immediately with photos of the damaged or incorrect item, and we’ll arrange a replacement or refund for you.
Are returns free?
Returns for damaged or incorrect items are free of charge. For other returns, you may be responsible for shipping costs.
How do I choose the right product?
Review the product details and ingredients. For personalized advice, contact our support team.
Do your products contain allergens?
Our products use natural ingredients, but we recommend checking the ingredient list for potential allergens.
How should I store my products?
Store in a cool, dry place away from direct sunlight to maintain quality.
What is the shelf life of your products?
Our products last 12-24 months. Check individual packaging for specifics.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account with your email will allow faster checkout and order tracking.
How do I create an account at GLIFTE?
Simply enter your email address on the sign-up page. We’ll send a verification code to your email to complete the sign-up process.
How do I log in to my account?
Enter your email address on the login page, and we’ll send you a verification code to log in instantly.
Is this passwordless login method secure?
Yes! The passwordless system uses unique email verification codes to ensure secure access without the need for managing passwords, reducing the risk of password theft or compromise.
What are the benefits of this passwordless login system?
It’s fast, secure, and user-friendly. You don’t need to worry about remembering passwords, and your account is protected with a unique verification code every time you log in.
Do you offer worldwide shipping?
Yes, we ship globally with delivery times varying by destination.
How can I contact your support team?
You can reach us via email at support@glifte.com or through WhatsApp at +880-1823980989 for faster response.
How quickly will I receive a response from customer support?
We strive to respond to all inquiries as quickly as possible, and guarantee a response within 8 hours.